The Patient and Family Advisory Council
At St. Mary’s the Patient and Family Advisory Council (PFAC) partners patients and families with members of our administration and healthcare team to provide guidance on how to improve patient and family experiences. As part of this PFAC process, patients and families serve on a council to ensures that the consumer’s point of view, perspective and experience are not only heard, but also integrated into the service and quality improvements to ensure high-quality, customer-centered care. Through their perspectives, we ask for input on issues that impact care, ensuring that the next patient of family members experience is better and ultimately the best.
The Patient and Family Advisory Council (PFAC) at St. Mary’s plays an important role in the hospital’s decision-making process. By incorporating the thoughts, perspectives and opinions of families into our decisions, we are able to enhance our ability to provide truly family-centered care.
Patients and family members of St. Mary’s are welcome to volunteer for the council. Council members come from a range of backgrounds, from patients and families with extensive experience at St. Mary’s to family members who have had recent experience with the hospital. Members serve between one to two terms and are recruited from a pool of applicants.
Learn more about the PFAC and our Guiding Principles.
Join the Family Advisory Council
For more information on joining the Patient and Family Advisory Council at St. Mary’s, please apply through our registration form or apply online. If you have any additional questions, please visit our FAQ page or contact Briana Collins, Patient and Family Advisory Council Coordinator at 812.485.8596.