The Patient and Family Advisory Council
At St. Mary's the Patient and Family Advisory Council (PFAC) partners patients and families with members of our administration and healthcare team to provide guidance on how to improve patient and family experiences. As part of this PFAC process, patients and families serve on a council to ensures that the consumer's point of view, perspective and experience are not only heard, but also integrated into the service and quality improvements to ensure high-quality, customer-centered care. Through their perspectives, we ask for input on issues that impact care, ensuring that the next patient of family members experience is better and ultimately the best.
The Patient and Family Advisory Council (PFAC) at St. Mary's plays an important role in the hospital's decision-making process. By incorporating the thoughts, perspectives and opinions of families into our decisions, we are able to enhance our ability to provide truly family-centered care.
Patients and family members of St. Mary's are welcome to volunteer for the council. Council members come from a range of backgrounds, from patients and families with extensive experience at St. Mary's to family members who have had recent experience with the hospital. Members serve between one to two terms and are recruited from a pool of applicants.
Patient and Family-Centered Care Guiding Principles:
- Dignity and Respect. Health care practitioners listen to and honor patient and family perspectives and choices. Patient and family knowledge, values, beliefs and cultural backgrounds are incorporated into the planning and delivery of care.
- Information Sharing. Health care practitioners communicate and share complete an unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely, complete and accurate information in order to effectively participate in care and decision-making.
- Participation. Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.
- Collaboration. Patients, families, health care practitioners, and health care leaders collaborate in policy and program development, implementation and evaluation; in facility design; and in professional education, as well as in the delivery of care.