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Frequently Asked Questions


Frequently Asked Questions About Your Ohio Valley HeartCare Appointment

Ohio Valley HeartCare
901 St. Mary's Drive, Ste. 300
Evansville, IN   47714
Tele:  (812) 473-2642
Toll Free:  800-26HEART or
                   800-264-3278
     
 

What should I expect before my appointment?

When you are scheduled to see an Ohio Valley HeartCare specialist, you will receive a mailed confirmation of your appointment, directions to the office location and background information regarding the OVHC specialist you will see during your scheduled visit.

We will also call you about two business days before your appointment to confirm the time, review any instructions and complete the pre-registration process.

What should I bring to my appointment?

  • All of your medicines in the original containers, including any vitamins and herbal supplements
  • Your insurance and/or Medicare card
  • Any medical records you have from your primary physician. Be sure to ask us about MyRecord, an exclusive benefit offered to our patients in which all of your medical information can be loaded on to a single compact disc
  • A government issued photo ID, such as a driver's license

What should I expect during my appointment?
Upon arrival for your appointment, please check in with the receptionist. You will be asked to complete a medical history form. This helps us establish your patient record and better understand your medical history. If you need assistance completing it, we will be happy to help you.

We know your time is valuable and make every effort to keep appointments as close to the scheduled time as possible. However, emergencies sometimes arise in the healthcare field which can affect appointment times. On the rare occasion that your appointment is delayed, we will keep you informed about the delay.

During your first visit, an OVHC medical assistant will conduct a blood pressure check, height and weight measurement and medications review. You will then see the physician who will discuss your medical history and current condition.

Following the exam, the physician will share his findings and recommendations. A registered nurse will provide further education as needed and review the physician's recommendations.

If testing is required, you will meet with the scheduler to make an appointment. If your family doctor referred you to OVHC, the physician will communicate with him or her to report any findings and recommendations.

Should you have any questions before your appointment, please call the OVHC office where your appointment is scheduled. If you have urgent questions or you experience a change in symptoms before visiting our practice, please contact your family physician.

How do I reschedule my appointment?
Should you need to reschedule your appointment for any reason, we request that you call 24 hours in advance whenever possible. If you cannot call at least 24 hours ahead, please call as soon as you know you need to cancel. Chances are another patient can use your appointment time.  You will not be charged for your cancelled appointment.

Why does my payment not show on my statement?
Once a charge is paid, it drops off the statement, which only shows open, unpaid charges.

Do you have any type of financial or charity assistance?
Yes, we do honor any charity letters you receive from local and surrounding area hospitals.

How do I reach the Billing Department?
Call (866) 499-5666.

Where do I call if I have questions after office hours?
If your questions are urgent, please call the usual office number. You will reach the answering service, which will in turn contact the physician on call. If the reason for the call is not urgent, please wait until the next business day to call.

How do I refill my medications?
Please note your supply of medication regularly. When you have filled your last refill or have less than a one-month supply, please contact the office during regular business hours. DO NOT wait until you are out of medicine.

Does OVHC accept Medicare assignment?
Yes

Do you accept my insurance?
We accept all insurance, but we are not a network provider in all plans. Please contact your insurance company or the billing coordinator in our business office at (812) 473-3754 to determine if Ohio Valley HeartCare is an in-network provider or an out-of-network provider with your insurance company and/or plan.

If I brought my medication in two months ago, why do I need to bring it in again?
Since your medications may change, it is important for us to verify your current medications at each visit.

Why do I need a family doctor?
Since cardiology services are only a small part of your total health care, it is important for you to have a family doctor who can take care of your overall needs.

© 2014 St. Mary's Health System   |  3700 Washington Avenue  |  Evansville, IN 47750  |  (812) 485-4000