List of Common Front Office Questions
- How to get back an appointment deleted by mistake?
Go to Patient hub whose appointment has been deleted->click on Encounters tab->select deleted
Encounters from the dropdown->select the Encounter you want to resume->click on undo delete.
- How to get a log for who modified an appointment?
Go to Resource Schedule->double click on the appointment->click on Logs tab->it will show you who
created, or modified the appointment.
- How to delete an addressed Tel Encounter?
Go to the patient hub of the patient whose encounter has to be deleted. Click on Progress Notes tab->
select the telephone encounter by scrolling through the dropdown->click on arrow on addendum tab->click
on Unlock. Please Note only Provider or Administrator can unlock the Notes.
- Can we customize the printed schedule?
Support can make changes on the schedule format, so please log in a ticket regarding the same.