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List of Common Front Office Questions

List of Common Front Office Questions

List of Common Front Office Questions

  • How to get back an appointment deleted by mistake?
    Go to Patient hub whose appointment has been deleted->click on Encounters tab->select deleted
    Encounters from the dropdown->select the Encounter you want to resume->click on undo delete.
     
  • How to get a log for who modified an appointment?
    Go to Resource Schedule->double click on the appointment->click on Logs tab->it will show you who
    created, or modified the appointment.
     
  • How to delete an addressed Tel Encounter?
    Go to the patient hub of the patient whose encounter has to be deleted. Click on Progress Notes tab->
    select the telephone encounter by scrolling through the dropdown->click on arrow on addendum tab->click
    on Unlock. Please Note only Provider or Administrator can unlock the Notes.
     
  • Can we customize the printed schedule?
    Support can make changes on the schedule format, so please log in a ticket regarding the same.

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